These Terms of Service govern your access to and use of Tendorashop.shop(the "Site"), including any content, functionality, and services offered on or through the Site.
Universal Nexus LLC, doing business as Tendora Shop ("Tendora," "we," "us," or "our"), provides access to the Site subject to your agreement to these Terms of Service.
By accessing or using the Site, placing an order, or submitting information through the Site, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please discontinue use of the Site.
These Terms are intended to apply to customers purchasing products in the United Kingdom and are subject to applicable UK consumer protection laws and regulations.
1. Overview and Hosting Platform
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to display, sell, and process transactions for our products.
By interacting with our store, you acknowledge that certain transaction and technical data may be processed through Shopify's infrastructure and our payment-processing providers in accordance with their applicable terms, privacy practices, and data-processing arrangements.
2. Eligibility
By using the Site, you confirm that you are legally capable of entering into a contract under applicable law.
If you are under 18, you should only use the Site with the involvement and permission of a parent or legal guardian where required by law.
We reserve the right to decline service or cancel orders where permitted by applicable law and these Terms.
3. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability displayed on the Site are accurate.
However, actual product colors and appearance may vary depending on your device, monitor, browser, or display settings.
If we discover an error in a product description, specification, availability, or price, we reserve the right to correct the information.
If an error affects an order that you have already placed, we will contact you as soon as reasonably practicable and, where appropriate, provide you with the option to cancel the affected order and receive a refund.
If a product becomes unavailable after you place an order, we will notify you and provide an appropriate refund where payment has already been taken.
Nothing in these Terms affects your statutory consumer rights.
4. Orders, Acceptance, and Cancellation
When you place an order through the Site, you are making an offer to purchase the selected products.
After you place an order, we will normally send an order confirmation acknowledging receipt of your order. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where permitted by law, including where:
- the product is unavailable;
- there is an obvious pricing or product-information error;
- we reasonably suspect fraudulent or unauthorized activity;
- we are unable to fulfil the order; or
- required by applicable law.
If we cancel an order after payment has been taken, we will issue a refund to the original payment method unless otherwise agreed with you.
For consumers, statutory cancellation rights and consumer rights apply as described in these Terms and our Return & Refund Policy.
5. Pricing, Taxes, and Payment
All prices displayed on the Site are stated in British Pounds Sterling (GBP).
Where applicable, prices will include VAT and other taxes required by UK law. Any additional delivery charges will be clearly displayed before you complete your purchase.
The total price payable by you will be shown before you place your order.
Accepted Payment Methods:
We accept major credit and debit card payment methods, including Visa, Mastercard, American Express, and Discover, subject to availability through our payment processors.
Transaction Security:
Payment transactions are processed using industry-standard security measures through Shopify Payments and/or our third-party payment-processing partners.
We do not store full payment card numbers on our own servers.
By placing an order, you confirm that you are authorized to use the payment method provided.
6. Delivery and Shipping
We will provide information about available delivery methods, estimated delivery times, and applicable delivery charges before you complete your order.
Unless otherwise agreed with you, goods will generally be delivered without undue delay and no later than 30 days after the date the contract is entered into, subject to applicable law.
If a different delivery period has been agreed with you, that agreed period will apply.
For complete information regarding delivery methods, costs, estimated delivery times, and delivery restrictions, please see our Shipping Policy.
7. Returns, Refunds, and Your Consumer Rights
Your statutory consumer rights are not affected by these Terms.
For most products purchased online by UK consumers, you have a legal right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to statutory exceptions.
If you exercise your cancellation right, you may be responsible for returning the goods and, where legally permitted, the direct cost of returning them.
We will process eligible refunds in accordance with applicable UK law and our Return & Refund Policy.
Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies, including certain personalized, made-to-order, sealed, or otherwise exempt goods.
Nothing in these Terms limits or excludes your legal rights regarding goods that are faulty, not as described, or not fit for purpose. UK consumers have statutory rights concerning these matters.
Please see our Return & Refund Policy for full details.
8. Intellectual Property Rights
All original content on the Site, including text, graphics, logos, images, product descriptions, site design, and software code, is owned by or licensed to Universal Nexus LLC and/or Tendora and is protected by applicable intellectual property laws.
All third-party trademarks, product names, trade names, logos, and product designs displayed on the Site remain the property of their respective owners or manufacturers.
Nothing on this Site grants you any license or right to use third-party intellectual property without the appropriate permission.
You are granted a limited, non-exclusive, non-transferable license to access and use the Site for lawful personal shopping purposes.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit Site content without our prior written permission, except where permitted by law.
9. Prohibited Uses
You agree not to use the Site:
- For any unlawful purpose.
- To violate any applicable UK or other applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To transmit viruses, malware, or other harmful code.
- To scrape, mine, copy, or extract data from the Site without our permission.
- To interfere with or compromise the security, functionality, or integrity of the Site.
- To attempt to gain unauthorized access to any part of the Site or its systems.
- To engage in fraudulent, abusive, or deceptive activity.
10. Electronic Communications
When you visit the Site, place an order, send us an email, submit a form, or otherwise communicate with us electronically, you consent to receiving communications from us electronically where appropriate.
We may communicate with you by email or through other electronic means regarding your orders, purchases, account, customer service enquiries, and other matters relating to your use of the Site.
Electronic communications may satisfy legal requirements for communications to be provided in writing where permitted by applicable law.
11. Disclaimer of Warranties
The Site and its content are provided on an "as available" basis.
We make reasonable efforts to keep the Site accurate, secure, and available, but we do not guarantee that the Site will always operate without interruption, errors, or technical problems.
Nothing in these Terms excludes or limits any warranty, guarantee, condition, or consumer right that cannot legally be excluded or limited under applicable UK law.
In particular, nothing in these Terms affects your statutory rights relating to goods being of satisfactory quality, fit for purpose, or as described.
12. Limitation of Liability
Nothing in these Terms excludes or limits our liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to the above, to the fullest extent permitted by law, we shall not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was entered into.
Nothing in this section affects any rights or remedies available to consumers under applicable UK law.
13. Force Majeure
We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include, where applicable:
- natural disasters;
- severe weather;
- transportation disruptions;
- supply-chain disruptions;
- strikes or industrial action;
- government actions;
- war or civil emergencies;
- widespread internet or telecommunications failures; or
- other events beyond our reasonable control.
This section does not affect your statutory rights where applicable.
14. Severability and Entire Agreement
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as severable and the remaining provisions will continue to apply to the fullest extent permitted by law.
These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the agreement between you and us concerning your use of the Site and purchase of products from the Site, subject to any mandatory rights and protections provided by applicable law.
15. Governing Law and Dispute Resolution
These Terms and any contract between you and us shall be governed by the laws of England and Wales, except where applicable consumer law in your country of residence provides otherwise.
If you are a consumer, nothing in these Terms affects any mandatory legal rights you may have under the laws applicable to you.
Where court proceedings are permitted or required, the appropriate courts of England and Wales will have jurisdiction, subject to any mandatory consumer jurisdiction rights that apply to you.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business practices, products, services, or legal obligations.
When we make changes, we will update the "Last Updated" date at the top of this page.
The version of the Terms that applies to an order will generally be the version in effect when you place that order, subject to any mandatory legal requirements.
17. Contact Information
- Legal Entity: Universal Nexus LLC
- Store Name: Tendora Shop
- Email: support@Tendorashop.shop
- Website: tendorashop.shop
- Phone: +44 161 485 2468
- Corporate Address: 65 Granby Row, Manchester M1 7AP, United Kingdom