Contact

Universal Nexus LLC, doing business as Tendora Shop ("Tendora," "we," "us," or "our"), is committed to providing clear, accessible, and responsive customer support to users and customers of tendorashop.shop(the "Site").

This page explains our official contact methods, customer support hours, and estimated response times for customer enquiries.

For the purposes of this page, "Business Day" means Monday through Friday, excluding UK public holidays.

1. Official Contact Methods

For enquiries relating to orders, products, shipping, returns, refunds, privacy requests, or general customer support, you may contact us using the following methods:

  • Legal Entity: Universal Nexus LLC
  • Store Name: Tendora Shop
  • Email: support@tendorashop.shop
  • Website: tendorashop.shop
  • Phone: +44 161 485 2468
  • Corporate Address: 65 Granby Row, Manchester M1 7AP, United Kingdom

2. Customer Support Hours

Our customer support team is available during the following hours:

Monday–Friday: 9:00 AM–5:00 PM UK time

Customer support is closed on weekends and UK public holidays.

Messages received outside our normal support hours will generally be reviewed and handled on the next Business Day.

Email Response Time

We aim to respond to most customer enquiries within 1 Business Day.

Some enquiries may require additional time to investigate, particularly enquiries involving:

  • Shipping investigations;
  • Payment issues;
  • Returns or refunds;
  • Damaged or defective products;
  • Fraud or security concerns; or
  • Third-party service providers.

If additional time is required, we will make reasonable efforts to keep you informed.

Phone Support

You may contact us by phone at:

+44 161 485 2468

If we are unable to answer your call, please leave a voicemail containing:

  • Your name;
  • Your order number, if applicable;
  • Your telephone number; and
  • A brief description of your enquiry.

We will make reasonable efforts to return your call during our normal customer support hours.

3. Order-Related Enquiries

To help us locate your order and respond as quickly as possible, please include the following information when contacting us about an existing order:

  • Full name used when placing the order;
  • Order number, such as #1001;
  • Email address associated with the order;
  • A clear description of your question or issue; and
  • Photographs of the product, packaging, and shipping label where applicable.

For damaged, defective, or incorrect orders, photographs can help us investigate the issue more efficiently.

Please do not send us complete payment card numbers, passwords, or other unnecessary sensitive information by email.

4. Returns, Refunds, and Shipping Enquiries

For questions about returns, refunds, or shipping, please contact:

support@tendorashop.shop

Please include your order number and a description of the issue.

For information about returning a product, please see our Return & Refund Policy.

For information about delivery times and shipping charges, please see our Shipping Policy.

Your statutory consumer rights under applicable UK law are not affected by any response-time estimates or procedures described on this page.

5. Legal, Privacy, and Official Notices

Legal notices, privacy-rights requests, intellectual-property notices, and other formal communications may be sent to:

support@tendorashop.shop

Please use a clear subject line, such as:

  • Privacy Request
  • Legal Notice
  • Intellectual Property Notice
  • Formal Complaint

Formal postal correspondence may be sent to:

Tendora Shop
65 Granby Row
Manchester M1 7AP
United Kingdom

Where appropriate, please include sufficient information for us to understand and respond to your request.

6. Customer Complaints

If you are dissatisfied with our products or services, please contact our customer support team at:

support@tendorashop.shop

Please provide:

  • Your name;
  • Order number, if applicable;
  • Details of your complaint; and
  • The resolution you are seeking, where applicable.

We will review complaints fairly and make reasonable efforts to respond within 1 Business Day where possible.

Some complaints may require additional investigation, and we may need additional information from you before providing a final response.

7. Contact Information

Legal Entity: Universal Nexus LLC

Store Name: Tendora Shop

Email: support@tendorashop.shop

Website: tendorashop.shop

Phone: +44 161 485 2468

Corporate Address:
65 Granby Row
Manchester M1 7AP
United Kingdom

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM UK time, excluding UK public holidays.