Universal Nexus LLC, doing business as Tendora Shop ("Tendora Shop," "we," "us," or "our"), is dedicated to providing clear, accessible, and responsive support for all users of tendorashop.shop(the "Site"). This page outlines our official contact methods, customer support hours, and response time estimates for customer inquiries.
For the purposes of this page, "Business Day" means Monday through Friday, excluding UK public holidays.
1. Official Contact Methods
For inquiries regarding orders, products, shipping, returns, privacy requests, or general customer support, you may contact us through the following channels:
- Legal Entity: Universal Nexus LLC
- Store Name: Tendora Shop
- Email: support@tendorashop.shop
- Website: tendorashop.shop
- Phone: +44 161 485 2468
- Corporate Address: 65 Granby Row, Manchester M1 7AP, United Kingdom
2. Customer Support Hours and Expectations
Customer support is provided during our regular business hours. Messages received outside those hours will be handled on the next Business Day.
- Business Hours: Monday through Friday, 9:00 AM to 5:00 PM UK time, excluding UK public holidays.
- Email Response Time: We strive to respond to most email inquiries within one Business Day. Inquiries submitted outside business hours, over weekends, or during public holidays will be addressed on the next Business Day.
- Phone Support: If we are unable to answer your call, please leave a voicemail including your name, order number (if applicable), and callback number so our team can return your call.
3. Order-Related Inquiries
To help us process your inquiry as quickly as possible, please include the following information when contacting us about an existing order:
- Full name used at checkout
- Order number (e.g., #1001)
- Email address associated with the order
- Clear description of the issue or question
- Photos of the item, packaging, and shipping label (when applicable), especially for damaged, defective, or incorrect shipments
Providing complete information can help us investigate and resolve your inquiry more efficiently.
4. Legal, Privacy, and Official Notices
Legal notices, privacy rights requests, intellectual property notices, or other formal communications should be directed to support@tendorashop.shop with a clear subject line, such as "Privacy Request" or "Legal Notice," or mailed to the postal address listed below.
Nothing in this Contact & Customer Support Policy limits or excludes any rights you may have under applicable UK consumer protection or data protection laws.
5. Contact Information
- Legal Entity: Universal Nexus LLC
- Store Name: Tendora Shop
- Email: support@tendorashop.shop
- Website: tendorashop.shop
- Phone: +44 161 485 2468
- Corporate Address: 65 Granby Row, Manchester M1 7AP, United Kingdom